Here are some frequently asked questions from customers. Please check here before making an inquiry.
・ Continue the product2I bought it twice, can you bundle it with me?
Once an order number has been confirmed, it cannot be combined with other order number products. We ask all customers regardless of the size of the product, so we appreciate your understanding.
・ I would like to ask for a ball of casserole.
We do not offer a service that turns a casket-shaped thread purchased through mail order into a ball. It is limited to offer to customers who purchased at the store.
・ I want to know the tracking number of the delivery company.
There is no service to notify customers of tracking number individually. There is also a notification service operated by Yamato Transport and Sagawa Express, so we hope you can use it as well.
-Kuroneko Members (Yamato Transport)
-Sagawa Web Total Support
・ Phone, email,FaxI would like to place an order.
Email / Phone /FaxOrders at the annual membership fee1It is a limited service for customers with 10,000 yen supporters club (every year)2Month and7Wanted on the moon). We do not provide this service to customers who have not joined the club.
・ I transferred money to the bank.
If you're a bank transfer customer, your account status will change to "PendingIt has become. After that, after we confirm payment,Paid”And the payment will be confirmed with the change.
In addition, the customer of the transfer is the store business day from the date of confirming the transfer7It will be shipped within a day.PayPalPlease make a purchase after approving that you have more time than payment.
・ I want to reserve a product that is out of stock.
・ Are there any stock items?
We sometimes receive inquiries about the arrival time, but there are many occasions where it is difficult to respond to this because it is an imported product, which causes inconvenience to our customers. Basically I would appreciate it if you could wait for the arrival.
-WebI cannot order well.
We will send you updates and sales announcements