FAQ

Here are some frequently asked questions from customers. Please check here before making an inquiry.

・ Continue the product2I bought it twice, can you bundle it with me?

Once an order number has been confirmed, it cannot be combined with other order number products. We ask all customers regardless of the size of the product, so we appreciate your understanding.

・ I would like to ask for a ball of casserole.

We do not offer a service that turns a casket-shaped thread purchased through mail order into a ball. It is limited to offer to customers who purchased at the store.

・ I want to know the tracking number of the delivery company.

There is no service to notify customers of tracking number individually. There is also a notification service operated by Yamato Transport and Sagawa Express, so we hope you can use it as well.
-Kuroneko Members (Yamato Transport)
-Sagawa Web Total Support

・ Phone, email,FaxI would like to place an order.

Email / Phone /FaxOrders at the annual membership fee1It is a limited service for customers with 10,000 yen supporters club (every year)2Month and7Wanted on the moon). We do not provide this service to customers who have not joined the club.

・ I transferred money to the bank.

If you're a bank transfer customer, your account status will change to "PendingIt has become. After that, after we confirm payment,Paid”And the payment will be confirmed with the change.

In addition, the customer of the transfer is the store business day from the date of confirming the transfer7It will be shipped within a day.PayPalPlease make a purchase after approving that you have more time than payment.

・ I want to reserve a product that is out of stock.

  1. Fifteen as well asBrooklyn TweedFor the products of8Advance reservations are also possible if you can purchase. The conditions are as follows.CONTACT USI hope you can. Please consider.
    1. Even if there is a manufacturer shortage or stock, we cannot promise for delivery due to shipping from overseas.
    2. Payment will be notified to the customer when the product arrives in Japan, and transfer orPayPalI will charge more. We will send you as soon as payment is confirmed. Cancellation is not accepted.
  2. No reservations are made for other products. The product page has a system that automatically sends a stock email when stock is available.

・ Are there any stock items?

We sometimes receive inquiries about the arrival time, but there are many occasions where it is difficult to respond to this because it is an imported product, which causes inconvenience to our customers. Basically I would appreciate it if you could wait for the arrival.

-WebI cannot order well.

  1. If a failure occurs due to a problem with your system,Twitter,FacebookWe will inform you on the page.
  2. In addition, email, telephone,FaxOrders at the annual membership fee1It is a limited service for customers with 10,000 yen supporters club (every year)2Month and7Wanted on the moon). We do not provide this service to customers who have not joined the club.